FAQ
Do you ship outside of Canada?
Yes, we ship to Canada and the United States only.
How much does shipping cost?
Canada
Standard Shipping: CAD $10 (Free for orders over CAD $80)
Delivery Time: 6–10 business days
Express Shipping: CAD $50
Delivery Time: 3–4 business days
United States
Standard Shipping: USD $10 (Free for orders over USD $60)
Delivery Time: 6–10 business days
Express Shipping: USD $35
Delivery Time: 3–4 business days
When will my order be processed?
Orders are processed within 1–2 business days. During peak or sales periods, processing may take 2–4 business days.
Once shipped, we’ll email you a tracking number.
When will I receive my order?
We aim to dispatch orders within 1 business day after processing.
Shipping times depend on the delivery option you select.
Please see our Shipping Policy for region-specific estimates.
Can I change or cancel my order?
All items at Cozy Doll are final sale due to their collectible or handmade nature.
We do not accept cancellations, returns, or exchanges once an order is placed.
Please reach out before ordering if you have any questions—we’re happy to help!
Are your Pop Mart products authentic?
Yes. All Pop Mart items are 100% authentic, sourced directly from Pop Mart China and Pop Mart USA.
Do you restock sold-out items?
Some styles are limited edition, but we do restock popular items when available.
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