At Cozy Doll, all sales are final. Due to the collectible nature of blind boxes and the handmade quality of our doll clothing, we do not accept returns, exchanges, or refunds under any circumstances.
Please make sure to carefully review all product details before placing your order. If you have any questions about sizing, materials, or shipping, feel free to contact us at designerlabubu@outlook.com before completing your purchase—we’re happy to help.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at designerlabubu@outlook.com with clear photos of the issue and your order number.
We’ll do our best to evaluate the case and provide a solution, such as a replacement where applicable.
Please note: We do not accept returns or refunds for minor packaging imperfections or for blind box character dissatisfaction.
No Returns or Refunds on the Following:
Opened blind boxes
Handmade clothing items
Sale or discounted items
Gift cards
Orders placed with incorrect shipping information
We appreciate your understanding and support of small creators. If you have any concerns before purchasing, don’t hesitate to reach out!